COMPANY'S FAQ

IQF tunnel freezer Products service commitment  First cold chain has 20 years of experience in the production of frozen equipment design filed. The company to Quality first. Customer first. Service first service to serve customers, customer satisfaction as the goal of special service commitmentA). The Sales prior to service commitment1.Free of charge to provide customers with technical advice and product information2.According to customer needs to provide a reasonable price.3.According to the customer needs we can non-standardized design and production4.We provide a study of the reception, at any time to receive your inspection, and try to provide a variety of convenient conditions for your inspection.B). The sales service commitment1.Consciously abide by the provisions of the contract law, to ensure the smooth performance of the contract and technical agreement.2.By the amount of time to provide you with quality products, and the optimal mode of transport, to ensure that you receive the goods flawless and perfect.3.Actively communicate with the use of personnel, respect for customers, to provide customers with thoughtful technical support.4.According to the provisions of the contract to provide you with guidance and installation, commissioning and training servicesC). The Service commitment after sales1 . We randomly provide equipment for wearing parts.2 .We will provide the technical training and technical data of the relevant personnel in accordance with the requirements of the customer.3 . Products have quality problems, a year of free mailing equipment accessories, life-long technical support and maintenance, there is a contractual agreement in accordance with the contract.4. We are free to carry out technical guidance, from your own to rule out the simple failure of the equipment.

First Cold Chain Founding & GrowthTianjin First Cold Chain Equipment Co. Ltd is specialized in IQF freezer equipment,refrigeration equipment and food machinery. We own three processing plants. We are committed to food quick-freezing machine,Quick cooling machine,refrigeration compressors unit ,cold storage and refrigeration system separate series, and complete sets of quick-frozen food cold speed line design in five series and dozens of varieties, production and installation.In 2000 The factory was established , research and development of tunnel freezer and successfully to the market and provide supporting cold storage and refrigeration unit design and production installation.In 2003 to meet the needs of the market to develop spiral freezer and to the marketIn 2005 In order to meet the customer demand for frozen seafood products, flat freezer to the marketIn 2006 to meet the needs of customers frozen fruits and vegetables, the successful promotion of fluidized quick-freezing machine.In 2008 the company's products exported to Spain, Britain and other developed countries and received unanimous praise.The company's products are exported to South America, West Africa and other countriesIn 2012 to meet the needs of market development, to meet customer demand for higher cold quality, the company out of liquid nitrogen quick-freezing machine and the success of the market, the current liquid nitrogen quick-freezing machine is mainly adapted to the larger, higher value-added products Of frozen food.In 2013 companies with the company continue to grow and develop, the company out of high temperature and low humidity defrosting machine to meet customer demand for thawing equipment.In 2017, the IQF freezer products have been exported to the world more than 50 countries and regions.In 2019, the Impingement freezer products have been exported to Mexico for cake freeze In 2021, the Tunnel freezer and Tunnel cooler products had exported to Colombia again .and the client introduce some clients our company .In 2023, the Spiral freezer products exported to Peru for chicken breast freeze

 First cold chain IQF freezer advantage                                                                                                                                                                                                        1.Safety and reliabilityInternational standard  stainless steel  as raw material，add thickness .HACCP  based environmental inspectionEasy to clean ,free of dead corner.2.Energy efficientYears of designing &manufacturing acquires higher equipment Utilization ratio in production process ,which is quite energy efficient.3.Sufficient experience in Design &manufactureFirst cold chain is one of the leading China refrigeration equipment manufacturer ,we can offer a good range of quick freezer and matched food production line.since we have been specializing in manufacturing and designing these equipment for more than 10 yearsLong-term cooperation relationship between upriver and downriver enterprises contributes to supplying the right production line equipment for you ,which saves your purchase cost drastically4.Intimate customizationWe can customize the products according to your needs,with focusing on every detail. we supply prime high cost-effective equipment for every client .5.Top-level customer serviceWe adhere to the service first quality first customer first business philosophy, to provide customers with 24-hour technical service support.6.Smart installation&operation methodMany of years experience skilled worker offer perfect equipment ,Smart installation &operation,ease of maintenance ,long longevity.